How do I fix sound levels changing while using Attend?

Some users may experience intermittent volume reduction during telemedicine visits when speaking into their microphone. This behavior is caused by Windows' "audio ducking" feature, which automatically lowers the volume of other applications when the microphone is in use.

When audio ducking is enabled, you may notice:

- Volume automatically decreases when you speak

- Sound levels fluctuate during conversations

- Other application audio becomes muted or diminished while using your microphone

- Ensure your microphone is properly connected and working

- Close any unnecessary applications that might be using your microphone

- Make sure your Windows system is up to date

1. Press `Windows + I` on your keyboard to open Windows Settings

OR

2. Click the speaker icon in the taskbar (bottom right corner)

3. Click the gear icon to open system settings

1. Click on the "Sound" tab

2. Scroll down and click "More Sound Settings"

1. Navigate to the "Communications" tab

2. Select "Do nothing" from the options

3. Click "Apply"

4. Click "OK" to save your changes

After applying these changes, your system should no longer automatically reduce audio from other applications when using your microphone. The volume should remain consistent during your telemedicine visits.

If you're still experiencing audio issues:

1. Restart your computer after making these changes

2. Check if your audio drivers are up to date

3. Test your microphone in Windows Sound Settings to ensure it's working properly

4. Try using a different microphone if available

Q: Will this affect my ability to hear notifications?

A: No, disabling audio ducking only prevents Windows from automatically lowering other applications' volume. You'll still hear all system sounds and notifications.

Q: Do I need to repeat this process after Windows updates?

A: Generally no, but occasionally Windows updates may reset these settings. If you notice the issue returns after an update, you may need to repeat these steps.

Q: Will this affect other applications that use my microphone?

A: This change applies system-wide and will prevent automatic volume reduction across all applications that use your microphone.

If you continue to experience audio issues after following these steps, please contact our support team for additional assistance.

Note: These instructions are for Windows 10 and 11. The exact menu locations may vary slightly depending on your Windows version.